The sophistication of the hotel,
Ryokan hospitality.

Fukui, Aichi, and Shiga
Business Hotel Chain
Azin Group

Accommodation Reservations

Hospitality

Enjoy I want to rely on the hotel.

The sophistication of a hotel and the hospitality of a ryokan.
A hotel where special treatment is not special.

We aim to impress our customers. Every customer is special, and the relationship we have with them is a precious treasure. We will be there for our customers and treat them wholeheartedly. Our greatest joy is seeing our customers' smiles.

Customer Service Purpose

Voice

Customer Reviews

Your opinion
Face it sincerely.

Customer Reviews

Recommendation8

Higashiomi

The staff were very friendly and helpful during check-in.
The security in the public bath and the quality of the shampoos and other amenities were excellent. The water temperature was also just right.
It's great that parking is easy.

Recommendation8

Higashiomi

It's located near a JR train station, making it ideal for sightseeing in Omi, Lake Biwa, Kyoto, Osaka, and other areas.
The accommodation was reasonably priced, and it was quieter and more peaceful compared to places like Kyoto. The large public bath was also nice.

Recommendation10

Higashiomi

This was my first time using the service, and I had a very pleasant experience.
The breakfast buffet was excellent, and I didn't get tired of it even during my four-day stay.

Recommendation10

Handa

Breakfast was delicious!
I was able to relax because there was a large public bath!

Recommendation8

Handa

I had a great time staying there for seven days.

Recommendation9

Handa

The amenities are excellent, and the breakfast is delicious.

Recommendation7

Obu

Located in front of the station. Free breakfast. Homey atmosphere.

Recommendation10

Obu

I thought it was wonderful and very thoughtful that they offered free coffee and tea, and even cleaned the premises while I was at work.

Recommendation7

Obu

The service from the male foreign staff member was excellent. The wake-up call was also very helpful.

Recommendation10

Fukui

There were many restaurants nearby, including the yakitori restaurant "Akiyoshi," so finding dinner was never a problem, which was very convenient.
They had dinosaur merchandise for sale at the front desk, which was convenient for buying souvenirs.

NPS Net Promoter Score

Customer loyalty

I want to introduce it to someone special
Towards the hotel

At AZ INN Group, we publish an index called NPS, which measures the trust and affection of our customers. We are constantly striving to improve our services, aiming to be a hotel that people will recommend to their acquaintances.

About NPS

NPS 2025

+ 18.0

Fukui
+ 13.3
Obu
+ 19.0
Handa
+ 16.8
Higashiomi
+ 37.5

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