We provide heartfelt hospitality to bring smiles to our customers' faces.
At our hotel, we value warm customer service, where special treatment doesn't feel special at all.
We provide an environment where you can grow while supporting each other and working together, taking our customers' joy as our own.
The staff members have good teamwork and it's a homely workplace where they can help each other out when they need it. In addition to developing customer service skills, there are also many opportunities to put ideas into practice to make the hotel even better.
Would you like to help us create a hotel that will make guests want to come back?
We are sincerely looking for people who enjoy interacting with others and are willing to work hard for others.
ScheduleSchedule
DayOne day schedule: Day shift
- 9:15
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Commuting
Check-out support
Sales confirmation - 10:00
-
Handover (from night shift to day shift)
Confirmation of reservation on the day
SNS posting
Accounting operations
Confirm cleaning details with cleaning staff - 12:00
- break
- 13:00
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Room Inspection
Preparing for check-in
Email confirmation
Lobby and front desk tidy - 15:00
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Check-in support
Answering telephone calls and accepting reservations - 16:00
- Handover (from day shift to night shift)
- 18:00
- Leaving
NightOne day's schedule: Night shift
- 16:00
- Commuting
Handover - 17:00
- Room allocation for guests staying the next day
Handling lost property
Check-in, telephone answering, and reservation reception - 19:00
- break
- 20:00
- Check-in, telephone answering, and reservation reception
- 21:00
- Parking lot patrol
- 22:00
- Aggregation of daily data
Office work (cleaning instructions, etc.) - 24:00
- Patrolling the Museum
- 1:00
- Office work
- 3:00
- nap
- 6:00
- Check-out support
- 8:00
- break
- 9:00
- Sales summary
- 10:00
- Handover
- 11:30
- Leaving
WeeklyExample of a weekly shift
Day shift A
Day shift B
Day shift C
Night shift
days1
Commuting
7:30-16:15
Commuting
11:30～20:15
Commuting
16:00 – 11:30Total break time: 240 minutes
days2
Commuting
11:30～20:15
Commuting
7:30-16:15
days3
Commuting
9:15～18:00
Commuting
7:30-16:15
Commuting
16:00 – 11:30Total break time: 240 minutes
days4
Commuting
7:30-16:15
Commuting
11:30～20:15
days5
Commuting
9:15-18:00
Commuting
7:30-16:15
days6
Commuting
11:30-20:15
Commuting
7:30-16:15
days7
Commuting
11:30-20:15
Commuting
7:30-16:15
Commuting
16:00 – 11:30Total break time: 240 minutes
Merit Three benefits of working at Flick Inn Fukui Co., Ltd.
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Many opportunities to come up with ideas
"The company is serious about supporting your growth. We offer a variety of growth opportunities, including participation in external training, learning opportunities to improve customer service skills, and practical experience. Senior employees and superiors provide thorough guidance, allowing you to steadily improve as you learn. This is the perfect environment for people who have a desire to grow."
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There are many opportunities for growth
"We have an environment where ideas can be put into practice to make our customers happier. We value and actively adopt the opinions of our staff, whether that be ideas for improving customer service, new services, or creating a better workplace. This is a workplace where you can realize ideas for making things better."
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Always in the black
"With a stable management base, each and every staff member can work with peace of mind. We have been operating in the black for many years, and aim for sustainable growth in the future. For those who want to settle down and work here, it is an environment where they can build their careers with peace of mind."
InterivewEmployee Interview
We interviewed him about why he decided to join the company and the gap between before and after joining the company.
Joined 2 year AY-san
A workplace where you can be yourself
Read the interview
Read the interview
AYSan
Az Inn Higashiomi Notogawa Ekimae2nd Year
Why did you decide to join this company?
What was important to me during my job search was "being able to be myself."
Unlike other companies, the selection process at this company was relaxed from start to finish, and I even enjoyed speaking during interviews, which I usually dislike. Because of this, I felt that I could work here as my true self, so I decided to join the company.
What do you feel you have grown and learned from working at this company?
What makes me feel like I've grown is the attitude of challenging myself to do what I want to do.
I've always loved design, and I started to put that passion to good use by becoming actively involved in creating POP displays to be displayed around the museum.
At first, I had no confidence in what I was making, but thanks to the positive reactions of the seniors around me, I was able to take on more and more challenges.
What I learned was proper language and behavior.
The main duties of front desk staff are dealing with customers, such as checking them in and out, and answering the phone, so I spent a lot of time learning about appropriate language and behavior during the training after joining the company. Even now, I review what I learned in training from time to time, and when I have questions about how to respond more appropriately, I try to look it up.
What kind of people do you work with?
Many people think, "I want to provide better service to our customers!" or "I want to improve my working environment!"
That's why I feel that there is an atmosphere where anyone can freely express their opinions, regardless of seniority, and where those opinions are accepted, thought about together, and used to make improvements.
In addition, many of them have a broad perspective and often complete the tasks they are planning to do ahead of time. Thanks to this, work progresses smoothly and I am able to work with peace of mind.
A word of advice to those who are undecided about joining the company!
The work of front desk staff is much broader than you might imagine, and you may feel like, "Is this all I have to do?" However, the knowledge and skills you acquire through your work are useful not only for work but also in various other situations, so they will all be valuable experiences for you. There may be many factors that make you feel unsure or anxious, such as irregular working hours and how to interact with customers, but rest assured that the staff you will work with will always support you.
Let's work together to create a hotel where "special treatment" isn't special!
Joined 2 year SP-san
They were friendly to me, a Nepalese.
Read the interview
Read the interview
SPSan
Az Inn Handa Inter2nd Year
Why did you decide to join this company?
At first, I joined the company because I wanted to learn about Japanese customer service, but after working there for a year, I witnessed the moment when the customer's expression changed, and I realized that "a hotel front desk is not just a receptionist, but a presence that supports the start of the customer's day." As Inn is a hotel that values such a role, I would like to gain more experience here and become a staff member who can be close to each individual.
What do you feel you have grown and learned from working at this company?
I was able to learn and grow a lot at this company. In particular, I learned about the Japanese hotel's hospitality philosophy and the importance of valuing customers. I learned that it is important to pay attention to small things, use words, facial expressions, and movements so that customers can have a comfortable stay.
I also gained the ability to respond well in various situations. Different guests come to the hotel every day, so it is important to provide services that meet the needs of each individual. I have become stronger in my ability to think about what the customer wants and act quickly.
Furthermore, my communication skills in Japanese have improved as well. In particular, I was able to learn polite speech and business etiquette, and I feel that I have grown naturally while working.
What kind of people do you work with?
At AZ INN Handa Inter, there are many kind and cooperative colleagues. At first, there were many things I didn't understand, but my seniors and colleagues carefully taught me how to do my job. It's a very easy place to work because they are quick to help when you're in trouble. Also, many people value teamwork. We often come up with ideas and come up with ideas together to provide better service to customers. I was able to learn a lot from this.
A word of advice to those who are undecided about joining the company!
The staff are very warm and friendly to me, a Nepalese. Thanks to that, I can work with peace of mind and enjoy my work every day. I think AZ INN is the best choice for those who are interested in the hotel industry.
OrganizationHuman Resource Development and Career Development
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OJT/Mentor system
After joining the company, you will receive detailed work training from the person in charge.
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Self-development support system
The company will provide information on seminars etc. and support tuition fees.
Many courses can be taken during working hours -
In-house training sessions
We hold an in-house event called "Asin Workshop" in collaboration with staff from our sister stores.
WelfareEmployee Welfare
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Various social insurance conditioning
Health insurance, employment insurance, employee pension insurance, etc.
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Employee discount system
Special discounts on group hotels!
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Social gathering cost subsidy system
Once a month dinner party!
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Accommodation Subsidy Program
Learn more about the industry!
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Various Award Systems
Customer Service MVP Award, Long Service Award, President's Award, etc.
MessageMessage from Recruitment Officer Kitagawa
For those who like to interact with people
with us
Would you like to provide warm service?
If you enjoy interacting with people, we welcome you. In order for customers to have a good time, it is important that staff members are smiling. That is why we value a work environment with good human relations. Because we have a group of kind staff who care about each other, we are able to provide heartfelt service while considering what our customers are looking for. We are looking for people who want to work in their own way and aim for a happy and fulfilling life.
A comprehensive training system provides a safe and secure environment for growth
For new graduates
Don't worry if you're worried about your first time in the workforce.
In addition to OJT training, we have introduced a manual cloud service, which allows you to check manuals with photos and videos from your smartphone anytime, anywhere. With the support of senior staff, we have created an environment where you can grow in your own way.
For those in the middle
Don't worry if you're worried about whether you'll be able to do well in a new environment.
Our company has a strong culture of supporting each other, and we will support you until you get used to your new environment. In particular, we hold one-on-one interviews once every two weeks, and we value the opportunity to provide mental support and listen to your opinions. If you have any worries or concerns, we have an environment where you can feel free to consult with us. Please feel at ease as you take your first steps into a new world.
If you are not sure about a direct interview, our HR staff can explain the company to you in a face-to-face meeting, so please feel free to contact us! Company tours are also welcome!
If you have any concerns or questions before applying, please feel free to contact us.
We are looking forward to meeting you all.
EntryEntry
Entry form