[Our most important mission is to provide hospitality that makes you feel good]
Based on this philosophy, Flick Inn Fukui Co., Ltd. (hereinafter referred to as "our company") works hard every day to ensure that our guests have a comfortable, safe and secure stay.
To realize this philosophy in a sustainable manner, it is essential to create a workplace environment where employees can work with peace of mind and in good physical and mental health.
Any requests or behavior that exceed the bounds of socially acceptable standards will be treated as customer harassment and will be dealt with organizationally to protect the safety and dignity of employees.

This refers to opinions, requests, and behavior from customers that, in light of the validity of the request, the means or manner of realizing it are inappropriate according to social standards, or that harm the working environment of employees.

The following actions are considered to be customer harassment, but are not limited to these.

1. Persistently soliciting personal information from employees (contact details, private life, relationships, social media, etc.)
2. Forcing, stalking, or ambushing someone for personal contact that is not necessary for work
3. Intimidating, insulting, threatening or sexual behavior, or physical contact
4. Threatening behavior such as shouting, abusive language, or hitting objects
5. Long-term detention and repeated requests for the same content
6. Unjustified demands for goods, services, or monetary compensation
7. Impossible acts and abstract requests
8. Requests unrelated to services/products
9. Excessive demands for apologies
10. Defamation using social media, word of mouth, surveys, etc.
11. Intentional damage to facilities and equipment, or obstruction of business
12. Taking photos of employees or facilities without permission
13. Any other actions that significantly damage the dignity or working environment of employees.

1. We respond as an organization, not as an individual employee
2. We will not comply with unreasonable demands
3. We will suspend or terminate the response as necessary.
4. In accordance with Article 2 of the Accommodation Terms and Conditions, the accommodation contract may be terminated or restrictions may be imposed (decisions will be made by the manager or the company).
5. In serious cases, we will cooperate with external organizations such as the police and lawyers.
6. We will record the facts and use them to prevent recurrence.

1. Establishment of a consultation and reporting system
2. Prompt support from management
3. Ensuring a mental and physical care system
4. Education and training regarding customer harassment

We would like to express our sincere gratitude to our many customers for their understanding and cooperation.
We will act in accordance with this policy to ensure that all customers can use our services with peace of mind and to maintain an environment in which our employees can provide services with peace of mind.
We ask for your understanding and cooperation in creating a better accommodation environment based on mutual respect.