Hospitality Purpose
About Customer Service Purpose
Where special treatment is normal.
We strive to create moments that truly move our guests.
Every guest is special to us, and every connection we make is something we deeply value.
We stay close to our guests, offering sincere and thoughtful hospitality from the heart.
Seeing our guests smile is our greatest reward.
To ensure your stay is comfortable,
We provide services from seven customer perspectives.
- To make you feel comfortable and relaxed
- Profitable proposals
- Help with action
- To eliminate inconvenience and problems
- Preempting requests and serving them
- Sharing customer information to provide personalized service
- Actions that make people feel special
MVPCustomer Service MVP Award
We have established the "Customer Service MVP Award" with the aim of improving service to customers and increasing employee motivation.
Each month we announce the staff member who provided the service that best aligned with our customer service purpose and the story behind it.
March 2026
Fukui
Obu
Handa
Higashiomi
February 2026
Fukui
Obu
Handa
Higashiomi
January 2026
Fukui
Obu
Handa
Higashiomi
December 2025
Fukui
Obu
Handa
Higashiomi
November 2025
Fukui
Not applicable
Obu
Handa
Higashiomi
２０２５年１０月
Fukui
Not applicable
Obu
Handa
Higashiomi
September 2025
Fukui
Obu
Handa
Higashiomi
August 2025
Fukui
Not applicable
Obu
Handa
Higashiomi
July 2025
Fukui
Not applicable
Obu
Handa
Higashiomi
June 2025
Fukui
Not applicable
Obu
Handa
Not applicable
Higashiomi
May 2025
Fukui
Not applicable
Obu
Handa
Higashiomi
April 2025
Fukui